Refund policy

Return & Refund Policy

We want you to be happy with your Furlen purchase. You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging.

To request a return, contact us at shopfurlen@gmail.com before sending any item back. Please include your order number and the reason for your return. We will provide return instructions after reviewing your request.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible and include your order number and photos of the issue. If the claim is approved, we will provide an appropriate solution, which may include a replacement or refund at no additional product cost to you.

Change-of-mind returns

If you simply change your mind about your purchase, you will be responsible for the cost of returning the item. Original shipping charges, if any, are non-refundable unless otherwise required by applicable law.

Refunds

Once an eligible return is received and inspected, we will notify you of the outcome. If approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional time to process and post the refund.

Items that have been used, damaged after delivery, or returned outside our return process may not be eligible for a refund, except where required by applicable law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact

For return or refund questions, contact us at shopfurlen@gmail.com.