Frequently Asked Questions

Product

Can I use the Furlen grooming brush on dogs and cats?
Yes. The brush is designed for everyday grooming for both dogs and cats.

How do I use it?
Gently brush in the direction of your pet’s coat. When you are finished, use the self-cleaning mechanism to release the collected fur.

Does it require sticky refills?
No. The grooming brush is reusable and does not require disposable sticky refills.

Shipping

Where do you currently ship?
Furlen currently ships to customers in the United States.

How long does delivery take?
Orders are typically processed within 2–3 business days. Estimated transit to the United States is generally 8–15 business days after processing, depending on destination and carrier conditions.

Where does my order ship from?
Some orders may be fulfilled by international fulfillment partners, so the shipping origin can vary by product and inventory availability.

How much is shipping?
Standard shipping to the United States is currently free.

Returns

Can I request a return?
Eligible unused items can be submitted for return within 30 days after delivery. Please review the Return & Refund Policy for the complete conditions and instructions.

Pet hair care

Do you have grooming tips?
Yes. Visit our Pet Hair Care Guide for simple tips on grooming and managing loose fur around the home.

Need help?

If you have a question about your order or a Furlen product, please use our Contact page to get in touch.